Welcome to the Frequently Asked Questions (FAQs) section of Existence. Here, we aim to address common queries and provide you with the information you need to make informed decisions about our brand, products, and sustainability practices. If you have any additional questions or require further clarification, please don't hesitate to reach out to our customer support team.
What is Existence and what makes it unique?
Existence is a sustainable fashion brand dedicated to creating environmentally friendly and ethically produced garments and accessories. What sets us apart is our commitment to sustainability, transparency, and the use of eco-friendly materials. Our designs are crafted with a focus on longevity and timeless style, ensuring that our products can be cherished for years to come.
Are your materials ethically sourced?
Yes, we prioritize ethical sourcing and work with suppliers who share our values. We carefully select materials that have a lower environmental impact, such as organic cotton, recycled polyester, and sustainable alternatives to animal-derived materials. We strive to ensure that our supply chain is transparent and meets the highest ethical standards.
What certifications do your products have?
Our products are certified by globally recognized standards, such as the Global Organic Textile Standard (GOTS) for organic cotton and the Global Recycled Standard (GRS) for recycled materials. These certifications ensure that our products meet stringent criteria for environmental sustainability, social responsibility, and traceability.
How do you ensure fair labor practices?
We are committed to fair labor practices and work with manufacturers who share our values. We visit our production facilities regularly to ensure safe working conditions, fair wages, and respect for labor rights. We believe in building long-term relationships with our partners and promoting social empowerment within the communities we operate.
How do you reduce waste in your manufacturing process?
We prioritize waste reduction through various practices. We minimize fabric waste by optimizing pattern cutting and utilizing fabric remnants for smaller accessories or repurposing. We also focus on creating durable and long-lasting designs to reduce the need for frequent replacements. Additionally, we embrace circularity by offering repair services and encouraging customers to donate or recycle their garments.
How can I care for my Existence products?
To maximize the lifespan of your Existence products, we recommend following the care instructions provided with each item. Generally, washing on a gentle cycle with cold water and using eco-friendly detergents is ideal. Air drying is recommended whenever possible. For specific care instructions, please refer to the product label or reach out to our customer support team.
Where can I purchase Existence products?
You can purchase Existence products directly from our official website. We also collaborate with select retail partners who share our values. Visit our website for a list of authorized retailers or contact our customer support team for assistance in finding a store near you.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please refer to our shipping policy or contact our customer support team for more information.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please refer to our return and exchange policy on our website for detailed instructions. We offer a hassle-free process for eligible items within a specified timeframe.
We hope these FAQs have addressed some of your questions. If you need further assistance or have any other inquiries, please don't hesitate to contact our customer support team. We are here to assist you on your sustainable fashion journey with Existence.